Miles Footwear

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Frequently asked questions

RETURNS & EXCHANGES

Q: Can I exchange my shoes if the size or color isn't right?
A: Absolutely! We are always available for exchanges. If you face any issues with size, fit, or color, simply contact our support team, and we will arrange a replacement for you immediately. We want to ensure you have the perfect pair.

Q: Is there a time limit for exchanges?
A: We aim to be as flexible as possible. However, we recommend reaching out as soon as you receive your order to ensure your desired size or color is still in stock.

SHIPPING & DELIVERY

Q: How long does delivery take?
A: Standard delivery across Pakistan typically takes 3 to 5 working days. During sale periods, please allow a few extra days for your order to arrive.

Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery (COD) services nationwide, so you can pay for your shoes when they arrive at your doorstep.

Q: What are the delivery charges?
A: [ Note: You can customize this ] We offer free shipping on all orders nationwide! / We offer free shipping on orders above Rs. [Amount].

ORDERS & PAYMENTS

Q: How do I know if my order is confirmed?
A: Once you place an order on milesfootwear.pk, you will receive a confirmation SMS and email with your order details and tracking number.

Q: Can I cancel my order?
A: You can cancel your order before it has been processed/dispatched by contacting our customer service team.